930kbd Privacy Policy

When you create a 930kbd account, we collect your full legal name, date of birth, mobile number, email address, and the city or region in Bangladesh where you reside (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar). This data is required to create and manage your account, and to confirm that you meet the minimum age requirement of 21 years.

To comply with our Know Your Customer (KYC) obligations, 930kbd may collect copies of government-issued identity documents such as your National Identity Card, passport, or driving licence, as well as a selfie or photograph for liveness verification. This data is used solely for identity verification and fraud prevention purposes.

When you deposit or withdraw funds, we collect transaction records including the payment method used (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction amount in Bangladeshi Taka (BDT), timestamps, and reference numbers. We do not store complete card numbers or mobile banking PINs — these are handled exclusively by our certified payment partners using tokenisation and encryption.

When you access the 930kbd Platform, our servers automatically record technical data including your IP address, device type and model, operating system, browser type, session duration, pages visited, games played, and in-game actions taken. This data is used for security monitoring, fraud detection, service optimisation, and ensuring the integrity of our games and betting markets.

If you contact 930kbd's support team via email, live chat, or any other channel, we retain records of those communications including the content of messages, timestamps, and the resolution outcome. This enables us to manage your queries effectively and to maintain a history of support interactions for quality assurance purposes.

We use your registration and account data to create and maintain your 930kbd account, process your deposits and withdrawals, deliver your chosen games and betting markets, administer bonuses and promotional offers, and provide customer support. Without this processing, we would be unable to provide the 930kbd service to you.

We process identity documents and biometric data (where collected) for the sole purpose of verifying that you are who you claim to be and that you meet the minimum age requirement of 21 years. This processing is a legal and regulatory obligation that 930kbd must fulfil before allowing a player to deposit funds or access real-money games.

930kbd processes technical data, transaction data, and behavioural patterns to detect and prevent fraudulent activity, account takeover attempts, money laundering, bonus abuse, and cheating. This processing protects the integrity of the Platform for all players and is in 930kbd's legitimate interests as an online gaming operator.

930kbd analyses gaming behaviour and account activity to identify players who may be experiencing signs of problem gambling — such as extended sessions, escalating deposit amounts, or erratic betting patterns. Where such indicators are detected, we may reach out proactively to offer responsible gaming tools including deposit limits, time-out periods, or self-exclusion. This processing is carried out in your vital interests and in line with our commitment to player welfare.

With your explicit consent, 930kbd may use your contact details to send you promotional offers, bonus notifications, tournament announcements, and platform updates via SMS or email. You may withdraw your consent and opt out of marketing communications at any time by contacting [email protected] or by updating your communication preferences in your account settings. Opting out of marketing will not affect your ability to use the Platform.

930kbd retains certain categories of personal data (including transaction records and identity verification documents) for the minimum periods required by applicable anti-money laundering (AML) legislation and financial record-keeping requirements. This processing is a legal obligation and cannot be waived even if you request erasure of your personal data.

To facilitate deposits and withdrawals, we share relevant transaction data with our payment processing partners including bKash, Nagad, Rocket, Upay, and banking institutions. These partners receive only the data necessary to process the specific transaction and are bound by their own strict data security obligations.

930kbd uses trusted third-party KYC and identity verification service providers to validate the authenticity of identity documents and confirm player age. These providers process your identity data under contract with 930kbd and are prohibited from using it for any purpose other than verification.

The casino games and sports betting products available on 930kbd are supplied by licensed third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may process limited technical data (such as session tokens and game results) as part of delivering the game software. No personally identifiable information beyond what is technically necessary is shared with game providers.

930kbd will disclose personal data to law enforcement, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect crime, protect the safety of individuals, or comply with a valid legal order. We will notify you of such disclosures where permitted by law.

930kbd retains your personal data for as long as your account remains active. We review account data regularly and delete or anonymise data that is no longer required for the purposes for which it was collected, subject to the mandatory retention periods described below.

Following the closure of your 930kbd account — whether at your request or as a result of account suspension — we are required to retain certain categories of your data for a minimum of five (5) years from the date of closure. This applies to transaction records, identity verification documents, and account activity logs, in order to comply with our anti-money laundering and financial record-keeping obligations.

Personal data that is not subject to mandatory retention requirements — including marketing preferences, non-essential communications, and technical logs older than 12 months — will be deleted or anonymised on a rolling basis as part of our routine data hygiene procedures. You may also request early deletion of non-essential data by contacting [email protected].

You have the right to request a copy of all personal data that 930kbd holds about you. We will provide this information in a clear, structured format. Requests for data access are processed free of charge for the first request in any 12-month period.

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account information directly through your account settings without needing to contact support.

You may request that 930kbd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to our mandatory legal retention obligations described in Section 4.2.

Where we process your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out prior to the withdrawal. To opt out of marketing, contact [email protected] or update your preferences in your account settings.

You have the right to object to the processing of your personal data where that processing is based on 930kbd's legitimate interests (for example, certain fraud prevention activities). Where you raise a valid objection, 930kbd will cease that specific processing unless we can demonstrate compelling legitimate grounds that override your rights.

Essential cookies are strictly necessary for the Platform to function. They maintain your login session, remember your account preferences, and protect against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without making the Platform non-functional.

With your consent, we use analytics cookies to understand how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where technical issues are encountered. This data is processed in aggregated, anonymised form and is used solely to improve the 930kbd user experience. Analytics cookies can be disabled by contacting our support team.

930kbd uses security cookies to detect and prevent fraudulent login attempts, bot activity, and account takeover attacks. These cookies collect technical identifiers such as device fingerprints and behavioural patterns and are an integral component of our platform security infrastructure.

All personal data transmitted to and from the 930kbd Platform is encrypted in transit using TLS 1.2 or higher. Sensitive data at rest — including identity documents and payment references — is stored using AES-256 encryption. Account passwords are stored exclusively as salted hashes and are never accessible to 930kbd staff in plain-text form.

Access to personal data within 930kbd's systems is restricted on a strict need-to-know basis. Staff who require access to player data to perform their role are granted the minimum level of access necessary. All staff with data access undergo data protection training and are bound by confidentiality obligations.

In the event of a personal data breach that poses a risk to affected players, 930kbd will notify impacted players promptly via email or in-platform notification, describing the nature of the breach, the categories of data affected, and the steps being taken to address it. We will also report material breaches to the relevant authorities as required by applicable law.

Email: [email protected]
Please include your registered account username and a clear description of your request. For data erasure or access requests, you may also be asked to verify your identity before we process the request.